The Australian division of online betting operator Bet365 has been found guilty of misleading consumers via ‘free bet’ offers.
On Friday, Australia’s Federal Court upheld a complaint filed one year ago by the Australian Competition and Consumer Commission (ACCC) which felt rollover requirements in a $200 ‘free bet’ offer weren’t explained to punters.
The ad in question offered a $200 ‘free bet’ for new customers but required punters to wager the value of their deposit and the bonus three times before being allowed to make a withdrawal.
The offer was listed on the welcome page of Bet365’s Aussie site for a 10-month span in 2013-14 with no reference to terms and conditions. After being contacted by the ACCC regarding this issue, Bet365 added a “T&C’s apply” caveat until the ad was removed from the site three weeks later. Bet365 blamed the omission on a software glitch.